PRIVACY POLICY
Effective Date: May 26, 2026
This privacy policy contains how Modern Wrench Plumbing collects, uses, and shares your personal information when you visit www.modernwrenchplumbing.com or communicate with us by phone, text message, or email.
Personal Information Collected
When you visit our website we collect information about your device, including your web browser type, IP address, time zone, and cookies installed on your device. We collect Device Information using the following technologies:
Cookies — Data files placed on your device that often include an anonymous unique identifier. For more information about cookies, or to learn how to disable them, visit https://www.allaboutcookies.org.
Log files — Records of actions occurring on the site, including your IP address, browser type, internet service provider, referring and exit pages, and date/time stamps.
Web beacons, tags, and pixels — Electronic files used to record information about how you browse the site.
When you submit a service request, book an appointment or fill out a contact form to communicate with Modern Wrench Plumbing, we will also collect:
Your name, address, phone number, and email address
Property information relevant to your service request
Payment information
Service history
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information to:
Fulfill service requests and schedule appointments
Send appointment confirmations and scheduling updates
Dispatch technicians and to communicate arrival windows
Process payments and deliver invoices or confirmations
Communicate about your account, service history, or equipment
Send promotional and marketing messages, service specials, and Mission Ready Plan information (where you have provided consent)
Screen for potential risk or fraud
Improve and optimize our website through analytics about how customers browse and interact with our content
Assess the effectiveness of our marketing and advertising campaigns
SHARING YOUR PERSONAL INFORMATION
We share your personal information only as described below:
Business operations: We may share your information with trusted third-party service providers who assist us in operating our business — including scheduling software, payment processors, field service management platforms, and marketing tools. These providers are authorized to use your information only as necessary to perform services on our behalf.
Business transfers: We may transfer your personal information to an affiliate, subsidiary, or third party in the event of any reorganization, merger, acquisition, sale, joint venture, assignment, or other disposition of all or any portion of our business, assets, or stock, including in connection with any bankruptcy or similar proceeding.
Legal compliance: We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights.
Analytics: We use Google Analytics to understand how customers use our site. You can learn more about how Google uses your personal information at https://www.google.com/intl/en/policies/privacy/, or opt out at https://tools.google.com/dlpage/gaoptout.
What we do not do:
We do not sell your personal information to third parties.
We do not share your SMS opt-in consent or phone number with any third party for their own marketing or advertising purposes.
We do not use your phone number for any purpose beyond the communications described in this policy.
You may also opt out of some of these services via the Digital Advertising Alliance’s opt-out portal at https://optout.aboutads.info/.
DO NOT TRACK
We do not alter our site’s data collection and use practices when we receive a Do Not Track signal from your browser.
DATA RETENTION
We will maintain your personal information for our records unless and until you ask us to delete it. To request deletion of your data, contact us at info@modernwrenchplumbing.com.
CHANGES TO THIS POLICY
We may update this privacy policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically.
CONTACT US
For questions about our privacy practices, to make a complaint, or to request access to or deletion of your personal information, contact us:
Modern Wrench Plumbing | Phone: 214-924-9969 Email: info@modernwrenchplumbing.com
